{"id":2298,"date":"2016-04-15T18:20:26","date_gmt":"2016-04-15T18:20:26","guid":{"rendered":"http:\/\/blog.modalyst.co\/?p=2298"},"modified":"2016-04-15T18:20:26","modified_gmt":"2016-04-15T18:20:26","slug":"retain-your-customers-online","status":"publish","type":"post","link":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/","title":{"rendered":"5 Best Ways To Retain Your Customers Online"},"content":{"rendered":"<p>Many e-commerce businesses spend the majority of their time focusing on how to find new customers. While user acquisition demands attention, retaining customers is equally (if not more) important for your bottom line. Before we go into how to combat attrition, let\u2019s look at some interesting stats around the value of a new customer vs. an existing one and the implications for your business.<\/p>\n<p><!--more--><\/p>\n<ul>\n<li><em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.invespcro.com\/blog\/customer-acquisition-retention\/\" target=\"_blank\" rel=\"noopener noreferrer\">Existing customers are 50% more likely to try new products and spend 31% more than new customers <\/a><\/span><\/em><\/li>\n<li><em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/hbswk.hbs.edu\/archive\/1590.html\" target=\"_blank\" rel=\"noopener noreferrer\">Increasing customer retention rates by 5% increases profits by 25% to 95%<\/a><\/span><\/em><\/li>\n<li><em><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.cmo.com\/articles\/2013\/7\/18\/customer_retention.html\" target=\"_blank\" rel=\"noopener noreferrer\">80% of your future profits will come from 20% of your existing customers<\/a><\/span><\/em><\/li>\n<li><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.forbes.com\/sites\/alexlawrence\/2012\/11\/01\/five-customer-retention-tips-for-entrepreneurs\/#437c71a17b0b\" target=\"_blank\" rel=\"noopener noreferrer\"><i>Attracting new customers will cost your company 5 times more than keeping an existing customer. \u00a0\u00a0<\/i><\/a><\/span><\/li>\n<\/ul>\n<p>Colloquially, many ecommerce entrepreneurs call gaining a customer, &#8220;closing a deal.&#8221; Instead, we should be thinking of it as <em>opening<\/em> a relationship. When a consumer finds your site (more on that subject <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/blog.modalyst.co\/2016\/02\/17\/cheap-ways-to-market-your-business\/\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/span>), think of it as just the beginning. Now the challenge of retaining that customer should become your primary focus. Below are some ways to build customer loyalty that will lead to more revenue for your store.<\/p>\n<p><em><b>Reduce Pain Points and Friction Online<\/b><\/em><\/p>\n<p>From the moment the user enters your site until the moment he\/she completes a purchase should be a seamless experience. It is worthwhile spending time on the user flow especially during check out where we see a high percentage of shopping cart abandonment. Studies show that over<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.shopify.com\/blog\/8484093-why-online-retailers-are-losing-67-45-of-sales-and-what-to-do-about-it\" target=\"_blank\" rel=\"noopener noreferrer\"> 67% of consumers leave the site before purchasing<\/a>.<\/span> Consider these users low hanging fruit &#8211; they are engaged with your site already, now you just have to get them to buy! The number one reason for abandonment is \u201cunexpected costs\u201d so be sure you are transparent about fees before your customer is asked to enter in her credit card cost.<\/p>\n<p>One way to create an exceptionally easy check out is account creation. Amazon is the king of easy check out by saving one\u2019s information (including credit card info) so the consumer can purchase an item in literally one click. While you may not be able to mimic that experience, use it as a guide on how to encourage a user to create an account to allow for an automated check out experience next time they come to your store.<\/p>\n<p><em><b>Seamless Delivery <\/b><\/em><\/p>\n<p>Consumers expect packages to be shipped fast and cheap (thanks to Amazon again for offering the most impressive shipping model yet.)<\/p>\n<p>If you are an online store holding inventory, utilize shipping optimization tools to ensure you are pulling in the most competitive rates for your customers. Otherwise, commit to one carrier so that you can build a relationship and reap the rewards of being a loyal customer. You may not be offering the best rates at first, but over time most carriers will offer tiered pricing for their best customers.<\/p>\n<p>If you are a dropshipper, you are relying on your supplier to send the products directly to your customer. This can be stressful as the brand may not share your standards of customer service. Focus on keeping your customer happy by informing them on all progress of the delivery.<\/p>\n<p>Take a look at some common mistakes to avoid <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/shiphawk.com\/blog\/shipping-mistakes\/?utm_medium=email&amp;utm_source=mkto&amp;utm_campaign=blogseries-20160413&amp;utm_term=button&amp;mkt_tok=eyJpIjoiT0dZeE5XVTRPR1ZrWkRZeiIsInQiOiJacEtaTlRGXC9xd1BWSldhb3JrdFgxc3NBU3dpUEIwVjY2dThcL2tVOXFwY2VrXC9UUjFxeUlpRm5TV09UMXBrUU5ocEZjbmlZYnozb0xPUDBtMTJvMkpmOUlnTmlaZU1RQlZSWEM0a3A2QndMdz0ifQ%3D%3D\" target=\"_blank\" rel=\"noopener noreferrer\">here. <\/a><\/span><\/p>\n<p><em><b>Exceptional Support<\/b><\/em><\/p>\n<p>This seems like an obvious one but surprisingly a lot of consumers report a lack of customer service as the main reason for leaving an online site. In fact, <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/blog.kissmetrics.com\/retaining-customers\/\" target=\"_blank\" rel=\"noopener noreferrer\">71% of consumers have ended their relationships with a company due to poor customer service<\/a>.<\/span> Some easy ways to improve customer service is to make it easy for your users to find answers to questions on your site (a dedicated page for FAQs) and offering multiple ways to contact you (phone, email, chat box). For more details, take a look at <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/econsultancy.com\/blog\/1946-10-tips-on-improving-online-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">E-consultancy\u2019s suggestions<\/a>.<\/span> Keep in mind that supporting your customers often results in constructive feedback. If you are on the phone with a customer, think of it as an opportunity for gaining insight on how to improve your site.<\/p>\n<p><em><b>Reward Loyal Customers <\/b><\/em><\/p>\n<p>Loyalty programs are a great way to re-engage your best customers. Take a look at your back end and run a report on who has spent the most over the course of their lifetime on your store. <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/docs.shopify.com\/manual\/reports-and-analytics\/shopify-reports\" target=\"_blank\" rel=\"noopener noreferrer\">Shopify has an easy way to look at your customers by dollar value and total number of orders.<\/a><\/span> Reward these customers with a discount on their next purchase or after they spend a set dollar amount. Remember that stat above that returning customers are likely to spend 31% more than new customers so don\u2019t be afraid to offer a nice juicy deal for your EIPs (Extremely Important People).<\/p>\n<p><em><b>Unexpected Gifts<\/b><\/em><\/p>\n<p>A personal and unexpected gift for your customer can go a long way. Get this- <span style=\"color: #0000ff;\">a study \u00a0<a style=\"color: #0000ff;\" href=\"http:\/\/www3.interscience.wiley.com\/journal\/118908512\/abstract?CRETRY=1&amp;SRETRY=0\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff;\">publishe<\/span>d in the Journal of Applied Social Psychology<\/a><\/span> revealed that waiters\/ waitresses who refilled the mints at a diners tables received up to 23% more in tips (without changing their service). The power of a personal act (that costs nothing) can be enormous. Try writing a handwritten note to your first time customers or sending a birthday card. While this sounds time consuming, your customer will feel special and you will be rewarded.<\/p>\n<p><em><b>Powerful Email Marketing<\/b><\/em><\/p>\n<p>Email is still one of the most powerful customer retention tools out there. Consider this, <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.entrepreneur.com\/article\/252581\" target=\"_blank\" rel=\"noopener noreferrer\">200 million emails are sent out every second of the day. <\/a><\/span>Clearly companies still consider email as a top priority. Maybe it\u2019s because <a href=\"https:\/\/www.entrepreneur.com\/article\/252581\" target=\"_blank\" rel=\"noopener noreferrer\">91% of customers say they want to receive promotional emails from companies they do business with. <\/a>So don\u2019t be afraid to add to your users inbox. They want to hear from you about relevant deals and new products. Remember that content is key so be sure to hone in on what your customers want to know and try to offer a variety of subjects to keep them engaged.<span style=\"color: #0000ff;\"> Here is a great <a style=\"color: #0000ff;\" href=\"https:\/\/www.shopify.com\/blog\/4858312-email-marketing-a-guide-to-ecommerce-newsletters\" target=\"_blank\" rel=\"noopener noreferrer\">guide to e-commerce newsletters for more info.<\/a><\/span><\/p>\n<p>In conclusion, find time to focus on retaining your current customers. <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.invespcro.com\/blog\/customer-acquisition-retention\/\" target=\"_blank\" rel=\"noopener noreferrer\">44% of companies have a greater focus on customer aquisition vs 18% that focus on retention<\/a>.<\/span> The fact is, a repeat customer is going to provide more value for your business in the long run as profitability tends to increase over the life of a retained customer.<br \/>\n<em><strong>What are some tactics you employ to keep customers coming back? Help start a conversation by commenting below.<\/strong> <\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many e-commerce businesses spend the majority of their time focusing on how to find new customers. While user acquisition demands attention, retaining customers is equally (if not more) important for your bottom line. Before we go into how to combat attrition, let\u2019s look at some interesting stats around the value of a new customer vs. [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":2299,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[243],"tags":[],"class_list":["post-2298","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-grow-your-online-sales"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Best Ways To Retain Your Customers Online - Modalyst<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Best Ways To Retain Your Customers Online - Modalyst\" \/>\n<meta property=\"og:description\" content=\"Many e-commerce businesses spend the majority of their time focusing on how to find new customers. While user acquisition demands attention, retaining customers is equally (if not more) important for your bottom line. Before we go into how to combat attrition, let\u2019s look at some interesting stats around the value of a new customer vs. [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/\" \/>\n<meta property=\"og:site_name\" content=\"Modalyst\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/modalyst\" \/>\n<meta property=\"article:published_time\" content=\"2016-04-15T18:20:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"306\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lillian Anselmi\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@modalyst\" \/>\n<meta name=\"twitter:site\" content=\"@modalyst\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lillian Anselmi\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/\"},\"author\":{\"name\":\"Lillian Anselmi\",\"@id\":\"https:\/\/www.modalyst.co\/#\/schema\/person\/855919e16e417024b6895b901671aef2\"},\"headline\":\"5 Best Ways To Retain Your Customers Online\",\"datePublished\":\"2016-04-15T18:20:26+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/\"},\"wordCount\":1057,\"commentCount\":4,\"publisher\":{\"@id\":\"https:\/\/www.modalyst.co\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg\",\"articleSection\":[\"Grow Your Online Sales\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/\",\"url\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/\",\"name\":\"5 Best Ways To Retain Your Customers Online - Modalyst\",\"isPartOf\":{\"@id\":\"https:\/\/www.modalyst.co\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg\",\"datePublished\":\"2016-04-15T18:20:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#primaryimage\",\"url\":\"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg\",\"contentUrl\":\"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg\",\"width\":600,\"height\":306},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.modalyst.co\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Grow Your Online Sales\",\"item\":\"https:\/\/www.modalyst.co\/blog\/category\/grow-your-online-sales\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"5 Best Ways To Retain Your Customers Online\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.modalyst.co\/#website\",\"url\":\"https:\/\/www.modalyst.co\/\",\"name\":\"Modalyst\",\"description\":\"10M dropshipping products, US suppliers, Aliexpress\",\"publisher\":{\"@id\":\"https:\/\/www.modalyst.co\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.modalyst.co\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.modalyst.co\/#organization\",\"name\":\"Modalyst\",\"url\":\"https:\/\/www.modalyst.co\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.modalyst.co\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.modalyst.co\/wp-content\/uploads\/2020\/04\/Modalyst-dropshipping-Logo.png\",\"contentUrl\":\"https:\/\/www.modalyst.co\/wp-content\/uploads\/2020\/04\/Modalyst-dropshipping-Logo.png\",\"width\":332,\"height\":91,\"caption\":\"Modalyst\"},\"image\":{\"@id\":\"https:\/\/www.modalyst.co\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/modalyst\",\"https:\/\/x.com\/modalyst\",\"https:\/\/www.instagram.com\/modalyst\/\",\"https:\/\/www.pinterest.com\/modalyst\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.modalyst.co\/#\/schema\/person\/855919e16e417024b6895b901671aef2\",\"name\":\"Lillian Anselmi\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.modalyst.co\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g\",\"caption\":\"Lillian Anselmi\"},\"url\":\"https:\/\/www.modalyst.co\/blog\/author\/lillian-anselmi\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"5 Best Ways To Retain Your Customers Online - Modalyst","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/","og_locale":"en_US","og_type":"article","og_title":"5 Best Ways To Retain Your Customers Online - Modalyst","og_description":"Many e-commerce businesses spend the majority of their time focusing on how to find new customers. While user acquisition demands attention, retaining customers is equally (if not more) important for your bottom line. Before we go into how to combat attrition, let\u2019s look at some interesting stats around the value of a new customer vs. [&hellip;]","og_url":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/","og_site_name":"Modalyst","article_publisher":"https:\/\/www.facebook.com\/modalyst","article_published_time":"2016-04-15T18:20:26+00:00","og_image":[{"width":600,"height":306,"url":"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg","type":"image\/jpeg"}],"author":"Lillian Anselmi","twitter_card":"summary_large_image","twitter_creator":"@modalyst","twitter_site":"@modalyst","twitter_misc":{"Written by":"Lillian Anselmi","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#article","isPartOf":{"@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/"},"author":{"name":"Lillian Anselmi","@id":"https:\/\/www.modalyst.co\/#\/schema\/person\/855919e16e417024b6895b901671aef2"},"headline":"5 Best Ways To Retain Your Customers Online","datePublished":"2016-04-15T18:20:26+00:00","mainEntityOfPage":{"@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/"},"wordCount":1057,"commentCount":4,"publisher":{"@id":"https:\/\/www.modalyst.co\/#organization"},"image":{"@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#primaryimage"},"thumbnailUrl":"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg","articleSection":["Grow Your Online Sales"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/","url":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/","name":"5 Best Ways To Retain Your Customers Online - Modalyst","isPartOf":{"@id":"https:\/\/www.modalyst.co\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#primaryimage"},"image":{"@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#primaryimage"},"thumbnailUrl":"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg","datePublished":"2016-04-15T18:20:26+00:00","breadcrumb":{"@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#primaryimage","url":"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg","contentUrl":"https:\/\/www.modalyst.co\/wp-content\/uploads\/2016\/04\/comingback.jpg","width":600,"height":306},{"@type":"BreadcrumbList","@id":"https:\/\/www.modalyst.co\/blog\/retain-your-customers-online\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.modalyst.co\/"},{"@type":"ListItem","position":2,"name":"Grow Your Online Sales","item":"https:\/\/www.modalyst.co\/blog\/category\/grow-your-online-sales\/"},{"@type":"ListItem","position":3,"name":"5 Best Ways To Retain Your Customers Online"}]},{"@type":"WebSite","@id":"https:\/\/www.modalyst.co\/#website","url":"https:\/\/www.modalyst.co\/","name":"Modalyst","description":"10M dropshipping products, US suppliers, Aliexpress","publisher":{"@id":"https:\/\/www.modalyst.co\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.modalyst.co\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.modalyst.co\/#organization","name":"Modalyst","url":"https:\/\/www.modalyst.co\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.modalyst.co\/#\/schema\/logo\/image\/","url":"https:\/\/www.modalyst.co\/wp-content\/uploads\/2020\/04\/Modalyst-dropshipping-Logo.png","contentUrl":"https:\/\/www.modalyst.co\/wp-content\/uploads\/2020\/04\/Modalyst-dropshipping-Logo.png","width":332,"height":91,"caption":"Modalyst"},"image":{"@id":"https:\/\/www.modalyst.co\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/modalyst","https:\/\/x.com\/modalyst","https:\/\/www.instagram.com\/modalyst\/","https:\/\/www.pinterest.com\/modalyst\/"]},{"@type":"Person","@id":"https:\/\/www.modalyst.co\/#\/schema\/person\/855919e16e417024b6895b901671aef2","name":"Lillian Anselmi","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.modalyst.co\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/?s=96&d=mm&r=g","caption":"Lillian Anselmi"},"url":"https:\/\/www.modalyst.co\/blog\/author\/lillian-anselmi\/"}]}},"_links":{"self":[{"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/posts\/2298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/comments?post=2298"}],"version-history":[{"count":0,"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/posts\/2298\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/media\/2299"}],"wp:attachment":[{"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/media?parent=2298"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/categories?post=2298"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.modalyst.co\/wp-json\/wp\/v2\/tags?post=2298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}